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How can we avoid leaving people out when we are doing things digitally and not face-to-face atm?

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The pandemic this year has forced us to do more and more things online rather than in person. Does this mean that some groups (e.g. people without computer/internet access at home, people who may not be good with technology) may be getting left out of conversations? Does this create a kind of two-tier society in a new way? 

How can we reach those people who may be left out or help them to get connected? For instance, how would you get the Age Innovation Hub initiative out to these people?

edited on Oct 25, 2020 by Georgie Cade
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Siana Jones 11 months ago

This is a really poignant comment. I can think of at least 2 older members of my family to whom many of the issues raised here on the Age Innovation Hub are relevant but who are absolutely unable to join this virtual environment.

I considered asking them for ideas/thoughts over the phone and posting for them but it's a limited option. I'm really interested to see if anyone can come up with better ideas here?

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Miroslava Katsur 11 months ago

Hi Georgie! I thought that it would be nicer if we could place posters and brochures in hospitals, but how older people can participate in this forum? I thought that they could contribute by sending a letter or giving us a call. Also, it would be great to reach out to care homes and retirement communities. What do you think, would it be possible to organise? If you want to try to distrubute posters and brochures, I think the main message should be in large bold letters smth like "Help us, and we will help you!", and this would capture their attention, and make them read the rest.

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Miroslava Katsur 11 months ago

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Nattawan Utoomprurkporn 11 months ago

I totally agree. I believe any ideas should come directly from the older adults since they know best what they need. The problem is it is tricky to launce this sort of platform to gather ideas from them.
I believe face to face workshop is needed to assist them with any technology platform. They can gather to have a chat and their ideas are recorded on the platform. The older adults also have a chance to meet one another and become each other moral support.
But with this pandemic, any face-to-face contact need to be done very carefully for their own safety. I still strongly believe that in this difficult time, we not only need to take care of their physcial health but also their mental health.

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Siana Jones 11 months ago

A nice comment. The older folk in my family do enjoy the telephone! Perhaps we could tap into that to gather qualitative information?

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Esther Hui 10 months ago

Would reaching out to stakeholders help (e.g. staff at a community center, care home)? I am not sure if they are too busy with clinical work during the pandemic though.

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